Viktor Protocol Refund & Cancellation Policy

Last updated: October 26, 2026

This policy explains how cancelling and refunds work for the Viktor Protocol subscription. It forms part of our Terms of Service.

1. The short version

• Cancel anytime, in a couple of clicks. No calls, no questions, no cancellation fee.
• When you cancel, you keep access until the end of the month you've already paid for, and you won't be charged again.
• New subscribers can ask for a full refund of their first payment within [7] days.
• After that, payments aren't refunded for partial months, except where this policy or the law says otherwise.

2. How billing works

The subscription costs [USD $20] per month, plus any applicable taxes. It renews automatically on the same day each month, and your payment method is charged at the start of each period until you cancel. Your renewal date is shown in your account and on your receipts.

If we ever change the price, we'll email you at least [30] days before the new price applies, so you can cancel first if you prefer.

3. First-payment refund

If you're new to Viktor Protocol and decide it isn't for you, email support@viktor-protocol.com within [7] days of your first payment and we'll refund that payment in full and end your access. This applies once per person, to the first payment of your first subscription.

4. How to cancel

• From your account: sign in at [viktorprotocol.com/account], open Subscriptions, choose Viktor Protocol and select Cancel subscription.
• By email: write to support@viktor-protocol.com from the email address on your account. We'll cancel within [1 business day] and confirm by email.

Cancelling stops all future charges. You keep access to the dashboard until the end of your current billing period. Deleting the Shopify app or simply stopping using the dashboard doesn't cancel the subscription.

5. When we'll refund outside the first-payment window

We'll refund a payment, in full or in part, if:

• you were charged after you cancelled, or charged twice for the same period;
• the dashboard was unavailable for most of a billing period because of a problem on our side;
• we discontinue the Service, in which case we'll refund any period paid for but not provided;
• the law where you live requires it.

Email [support email] within [30] days of the charge with the date and amount, and we'll look into it.

6. Payments that aren't refunded

Outside the cases above, we don't refund partial months, unused time after cancelling, or periods when you didn't use the dashboard. Readings describe market conditions and can be wrong (see our Terms of Service); disagreeing with a reading, or market or investment results, aren't grounds for a refund.

7. How refunds are paid

Approved refunds go back to the original payment method through Shopify, usually within [5–10] business days of our approval, depending on your bank or card issuer. We'll email you when the refund is issued.

8. Failed payments

If a renewal payment fails, we'll email you and retry over the following 5 business days. Your access may be paused until the payment goes through. If it can't be collected, the subscription will be cancelled, and you can subscribe again at any time.

9. If we suspend or end your access

If we end your access because of a serious breach of our Terms of Service (for example, sharing your account or redistributing readings), we won't refund the current period, unless the law requires it.

10. Your legal rights

This policy doesn't limit any rights you have under the consumer protection laws where you live. [If you live in the EU or UK: you have the right to cancel within 14 days of subscribing. Because the dashboard is available immediately, you agree at checkout that access starts right away; we'll still honour the first-payment refund in section 3.]

11. Contact

Questions about billing, cancelling or refunds: Viktor Protocol - billing@viktor-protocol.com